SmartMed
Smart. Connected. Reliable.
SmartMed helps healthcare facilities and service providers manage equipment, maintenance, assets, and performance from a single, reliable platform — improving uptime, ensuring compliance, and driving better patient outcomes.
Core Features
Asset & Equipment Management
Centralized register with QR code tagging, location tracking and lifecycle management.
Breakdown & Service Management
Report breakdowns easily and convert to work orders for fast resolution.
Preventive Maintenance Management
Plan, schedule and track preventive maintenance with automated reminders.
Technician & Work Order Management
Assign, track and manage technicians, checklists, evidence and service reports.
Parts & Inventory Tracking
Track parts used, manage stock levels and plan replenishment.
Approval & Workflow Management
Two-step approvals with full audit trail and role-based accountability.
Reporting & Analytics Dashboard
Dashboards and reports for uptime, SLA, warranty and operational KPIs.
Multi-site & Multi-user Access
Manage multiple sites, departments and users with secure access controls.
How It Works
Report
Fault reported by staff.
Work Order
Work order created and assigned.
Execute
Technician performs service and captures evidence.
Approve
Service reviewed and approved.
Analyze
Data analyzed for insights and action.
Service Tiers
Essential
Small clinics, hospital departments and organizations starting their digital asset journey.
- Asset & equipment visibility
- QR asset management
- Breakdown reporting
- Corrective maintenance
- Basic dashboards
Professional
Hospitals, biomedical engineering companies and medical equipment distributors.
- All Essential features
- Preventive maintenance planning
- Work order management
- Technician assignment
- Approval workflow
- Parts-used tracking
- SLA & KPI dashboards
- Multi-site support
Enterprise
Hospital groups, national healthcare organizations and large biomedical service providers.
- All Professional features
- Real-time SMS, WhatsApp & Email notifications
- Configurable escalation workflows
- Executive dashboards & advanced analytics
- Compliance & regulatory reporting
- Multi-hospital portfolio management
- AI-assisted maintenance recommendations (roadmap)
- Predictive maintenance (roadmap)
- Full inventory & procurement (roadmap)
- ERP / HIS integrations (roadmap)
| Aspect | Essential | Professional | Enterprise |
|---|---|---|---|
| Assets | Up to 100 | Unlimited | Unlimited |
| Sites | 1 | Multiple | Multiple + cross-tenant |
| Work Orders | Corrective only | Preventive + Corrective | Enterprise workflow + AI roadmap |
| Notifications | In-app only | Email + In-app | Real-time SMS, WhatsApp & Email |
| Parts | Manual notes on WO | Parts-used tracking | Full inventory & procurement (roadmap) |
| Analytics | Basic | Operational KPIs | Executive dashboards + Financial + Compliance |
| AI & Automation | None | None | AI-assisted recommendations + Predictive maintenance (roadmap) |
Interested in SmartMed?
Get in touch and we'll walk you through how it fits your organisation.
Contact Us